Citizens at 20 Island Pond Rd is a financial services organization operating a branch in Springfield, Massachusetts, serving retail banking needs and related financial services. The entity's history includes its affiliation with a regional bank network established to provide accessible consumer banking and customer financial services to local residents. Primary functions encompass deposit accounts, lending products, and standard branch services designed for individual customers and small businesses. The organization operates within the local banking footprint, offering in-person service hours and ATM access to support everyday banking activities. Its operational scope includes branch-based transactions, customer advisement, and product offerings aligned with retail banking norms. The physical location situates the branch within Island Pond business corridors, reflecting its role in local financial infrastructure. This description focuses on the institution’s nature, historical context, and core activities without presenting statistics or promotional language.
Address
20 Island Pond Rd, Springfield, MA 01118
Phone
(413) 78 13 330Website
locations.citizensbank.comBetter than 20% of providers in Springfield
In addition to the primary service, Citizens also offers:
Links and information about Citizens:
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Citizens is a verified financial service provider. This means we have confirmed their business information, contact details, and they have received customer reviews. You can trust this provider for your financial needs.
Find answers to common questions
Citizens is listed as a financial service provider in Springfield, MA and must follow both state and federal regulations that apply to this type of business. As with any financial provider, you should review the agreement carefully before signing, make sure you understand all fees and repayment terms, and only use official contact details from this page or the company's own website. Avoid sharing personal or payment information with anyone who contacts you unexpectedly and, if something seems unclear, ask Citizens to explain the terms in writing before you proceed.
To improve your chances of getting better terms from Citizens, be prepared with accurate information about your income, existing debts, and the amount you really need to borrow. If possible, check your credit history in advance, avoid late payments on other accounts, and consider offering collateral if the product allows it, as stronger overall finances can help you qualify for more favorable rates or fees. It's also a good idea to compare Citizens with other providers in Springfield and to ask directly about any current promotions, loyalty benefits, or ways to reduce the total cost of your loan.
Citizens has a rating of 3.0, which is better than 20% of providers in Springfield.
Requirements can vary by product, but for most visits you should be ready to bring a valid government-issued ID, proof of income (such as recent pay stubs or bank statements), and proof of address like a utility bill or lease. If you are applying for a title or secured loan, you may also need the vehicle title, registration, and insurance details, along with any other documents Citizens requests. It is always best to call ahead using the phone number on this page so Citizens can confirm exactly which documents you need for your specific situation.
In addition to its primary service, Citizens also offers: Bank, ATM.